Privacy Policy
Last updated: May 5, 2026
Kliket is committed to transparency about what data we collect, how it is stored, and who can see it. This document is written in plain language and lays out exactly what is kept, why, and for how long.
What we collect
When you buy a ticket we collect: • Full name, email address, and phone number. • Israeli ID number - required by default to enforce per-ID ticket caps and to verify identity at the event gate. Some events may make ID optional at the producer's discretion. • Company details (name and tax ID) - optional, for issuing a business invoice. • Order content: ticket types, quantities, prices, seat assignments (where applicable), discount codes. In addition, we automatically collect IP address, browser type, and timestamps - for security and debugging purposes. If you choose to sign in with Google, we receive your email, display name, and profile photo from Google. If you register for a buyer account (phone + Israeli ID), those two values are stored as the account's credentials so you can sign in again later. When joining a waitlist: name, email, phone, requested ticket type, and quantity. The event producer may upload a guest list or family roster for their own event, containing names, Israeli IDs, phones, emails, and addresses - that list is supplied by the producer from their own records. For orders placed via the phone-ordering line: the caller's phone number and the Israeli ID typed on the keypad are stored to associate the call with the resulting order. Your credit-card details are not collected or stored by us - see "Sharing with third parties".
How we use data
Data is used to issue tickets, send purchase confirmations and the ticket itself by email, let you view your orders in the personal area, communicate event-specific notices (e.g. schedule changes), issue tax invoices, enforce limits (per-ID caps, blocked lists, guest-roster gates), and analyse / debug the service. We do not use personal data for third-party advertising and we do not sell data.
Security
We apply industry-standard, reasonable security measures to protect the data we hold - access controls and an audit log for sensitive administrative actions. Database access is restricted at the infrastructure layer.
Who has access to your data
• The producer of the event you bought from - sees your name, email, phone, and order details for the purpose of running the event. When the event requires ID-based identification, the producer also sees the Israeli IDs of their event's ticket buyers, to verify identity at the gate and to enforce guest lists. The producer cannot see orders from other producers' events. • The Kliket team - accesses data only in an operational capacity (support, debugging, processing user-requested deletions). • You - your "My Orders" area shows all orders associated with your identifier (email / Google account or phone+ID buyer account). • Other users - cannot see your data. Guest lists and family rosters are scoped to a single event and are not shared between producers.
Sharing with third parties
To operate the service we work with the following providers, and only share what each provider needs: • The producer's payment processor (e.g. Nedarim Plus and similar) - credit-card details are entered directly into the processor's embedded form (iframe), or on the phone keypad in the IVR flow, and pass straight to the processor. Kliket does not see or store credit-card numbers; we receive only a transaction reference from the processor. • The producer's invoicing provider (e.g. EZcount, GreenInvoice, Sumit) - name, email, business details, and purchase data are sent to issue a tax invoice. • Our email-delivery provider - name and email address, for sending the ticket and order confirmation. • The phone-ordering provider (Yemot HaMashiach) - when an order is placed via the phone line, call data flows between Yemot and Kliket to identify the caller and create the order. • Google - only if you choose to sign in with a Google account. • Law-enforcement authorities - subject to a binding legal demand (court order, tax order, etc.). We do not pass data to marketing companies, retargeting networks, or advertising platforms, and we run no affiliate program that exposes purchases to third parties.
Data retention
Orders and tickets are retained after the event date for accountability and reconciliation. Accounting records (tax invoices and receipts) are retained for at least seven years, as required by Israeli income-tax and VAT regulations. The operational audit log is retained for seven years. Inactive accounts can be deleted on request, while preserving base records tied to issued tax invoices that we are legally required to retain.
Your rights
Under Israel's Protection of Privacy Law 5741-1981 you have the right to access the data we hold about you, request its correction or deletion, and ask that we restrict certain uses. Contact us via the support address in the site footer. We will respond to any request within 30 business days. Where we cannot delete a particular item (e.g. because of accounting-retention duties), we will explain why. You can also independently delete your saved checkout profile from your personal area at any time.
Cookies
We use functional cookies only - for sign-in, holding a pending checkout in the cart, and language and theme preferences. We do not use advertising, retargeting, or third-party tracking cookies.
Privacy contact
For privacy questions, requests, or complaints, contact us via the support address shown in the site footer. We will reply within a few business days.